Communication: The Missing Skill

Please note for the record that I am not a communications expert. Everything I say here is based on 30 years (20 in tech) of professional experience, nearly half of that in various leadership positions. There’s a giant elephant in the room. It’s huge, enormous even. It’s quite possibly the biggest flaw in the development community. And it really doesn’t get enough attention. Take the following real exchange taken from an email chain: